Customer Service


If your hat is to last a lifetime, you need to take care of it.

So we’ve put together some simple tips and guidance to keep your hat in good condition. As a result, your Panama hat will be your trusty travel companion for many years to come.

Handling your hat

Try not to pinch the front of the crown too much because this may cause the front to crack. Also, it is better to pick up the hat by the brim or by cupping the crown with an open palm. Be gentle with your hat, after all, it is handmade!

Buy Now
If your hat loses shape

If your Panama hat becomes misshapen, you should be able to get it back to its original shape. Lightly steam it over a boiling kettle and then shape it by hand back to its original form. Following the reshaping, you can use a blow dryer on a low heat setting to dry your hat. Make sure you are holding its shape while you dry it.

If the brim has become misshapen, you may iron the brim. Set the iron to a medium to low heat setting and iron under a slightly damp cloth. Please note: High heat iron settings can cause burn marks on your hat. After ironing, place your Panama hat onto an appropriately shaped object such as a bowl. Leave it for a while to regain its shape.

Cleaning your Panama hat

If your Panama hat becomes dirty, try to remove the dirt by lightly dusting it with a dry cloth. Please note: Don’t scrub too hard because this may damage the weave. If this doesn’t work, try using a moist facial wipe or baby wipe. This should remove most marks, although again, care should be taken not to rub or scrub too hard. We advise that you do not use soap and water.

Hat restorations

We can restore hats in-store and will do our best to ensure your hat looks good again. Please contact us to discuss your options.
You can visit us at 70 Derby St, Leek ST13 5AJ Or call us on +44 (0) 1538 388580.

Send us a message
Hat storage

To keep your hat looking as good as new, we recommend that you buy a storage box. Buying the appropriate box will ensure your Panama keeps its shape for years to come. Please shop our boxes below:

Buy Now
Hat Rolling

We have a step by step guide to show you how to roll and pack your hat without causing any damage. You will then be able to take your Panama hat with you on adventures all over the world!

View Guide